Privacy Policy
We value the trust you place in yakshajewels.com. That’s why we insist upon the highest standards for secure transactions and customer information privacy.
1. Introduction
Yaksha Jewels (“Company”, “we”, “our”), under its brand Yaksha Jewels, values the trust you place in us. We are committed to maintaining the highest standards of secure transactions and customer information privacy.
This Privacy Policy explains how we collect, process, use, and protect your personal data when you:
- Visit our stores
- Use our website yakshajewels.com (“Platform”)
- Interact with our digital campaigns
- Participate in loyalty programs, offers, or marketing initiatives
By providing your information or using our services, you acknowledge and consent to the practices described in this Policy.
2. Data We Collect
We may collect the following categories of personal data:
Personal Identifiers
Name, phone number, email address, postal address, date of birth, gender, loyalty program ID, and other identifiers voluntarily provided.
Biometric Data (where applicable)
Facial templates generated for identification, personalization, or security purposes.
Transactional Data
Purchase history, returns, payment method details (excluding full card numbers), rewards points earned or redeemed.
Behavioural & Preference Data
Wishlist activity, browsing history, responses to offers, communication preferences, and platform interactions.
Technical Data
Device information, IP address, cookies, analytics identifiers, and location data (where permitted).
Visit & Surveillance Data
Store visit logs, CCTV footage (where legally permitted), and footfall analytics.
Other Voluntarily Provided Data
Feedback, survey responses, complaints, and customer support interactions.
We may also collect demographic and profile data to improve our offerings.
3. Purpose of Processing
Your data may be processed for the following purposes:
- Loyalty Program Administration – enrolment, points tracking, redemption, and related communication
- Customer Identification & Personalization – tailoring offers and improving customer experience
- Marketing & Communication – promotional messages, offers, events (with opt-out options)
- Analytics & Business Intelligence – understanding behaviour and improving products/services
- Security & Fraud Prevention – protecting against misuse, theft, and fraud
- Legal & Compliance – meeting legal obligations and protecting company interests
4. Legal Basis & Consent
- Data processing is primarily based on your consent
- Certain activities rely on legitimate interests or legal obligations
- Withdrawal of consent may limit or terminate certain services (e.g. loyalty programs)
5. Data Sharing & Transfers
We may share your data with:
- Trusted Service Providers – IT services, analytics, marketing, payment gateways, logistics, customer support
- Affiliates & Group Companies – for centralized operations
- Regulatory Authorities – when legally required
- Successors or Acquirers – in case of merger or restructuring
We do not sell personal data. All sharing is protected by confidentiality and contractual safeguards.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, legal compliance, and dispute resolution.
Loyalty program data is typically retained 1–3 years after last activity, unless a longer period is required by law.
7. Data Security
We employ strict safeguards including encryption, access controls, regular audits, and secure servers to protect against unauthorized access, loss, or misuse of your data.
8. Cookies
Cookies help record aspects of your visit to personalize your experience and provide uninterrupted services.
Yaksha Jewels does not use cookies to store personal information for external use.
9. Your Rights
Subject to applicable laws, you may:
- Access and obtain a copy of your data
- Request correction of inaccurate information
- Withdraw consent and request deletion
- Opt out of marketing communications
- Lodge grievances with our Privacy Officer at support@yakshajewels.com
Requests may require verification and may be subject to legal exceptions.
10. Children’s Data
We do not knowingly collect data from individuals under 18 years of age. Parents or guardians may request deletion if such data is inadvertently collected.
11. Changes & Updates
We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our Platform. Continued use of our services constitutes acceptance of the updated Policy.
12. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for loss or damage arising from unauthorized access or data breaches despite reasonable safeguards, unless caused by gross negligence or wilful misconduct.
13. Questions
For any questions regarding this Privacy Policy, please contact us at:
📧 support@yakshajewels.com
Our Promise
At Yaksha Jewels, we’re committed to sustainable luxury and transparent craftsmanship. Every lab-grown diamond jewellery piece reflects our dedication to quality, ethics, and customer satisfaction.